Your order has been received. Here are the first steps.
Thank you for your trust. We have received your order and already started preparing everything you selected. Below is a short guide on what happens in the next few hours and what you can already do yourself.
What happens in the next steps
- 1 Order confirmation by e-mail We have sent an order confirmation and invoice to your e-mail address. If you can't find the message, check your spam folder.
- 2 Payment We activate the order once we receive payment. With online payment this takes a few minutes; with a UPN bank transfer usually the next working day.
- 3 We prepare your hosting and domain After payment we automatically prepare space on the server and register the domain. We send the access details (username, password, FTP data) to your e-mail.
- 4 The domain starts working The domain becomes visible across the internet within 24 hours, most often within one to two hours. More on this below in the section The domain isn't working yet.
- 5 Upload your website or set up e-mail Once you receive the access details you can begin: install WordPress, set up e-mail in Outlook or Gmail, transfer an existing site from your old hosting.
Log in to Moj Žabec
Moj Žabec is your control center: here you see your subscriptions, invoices and domains and can renew services. Log in with the e-mail and password you entered when ordering.
The domain isn't working yet. Is that OK?
Yes, this is completely normal. When we register a domain or point it to our servers, that information first has to travel around the world. This is called domain propagation and usually takes from a few minutes up to 24 hours, exceptionally 48 hours.
During this time some people may already see your site while others don't yet. This resolves automatically - wait a few hours and try again. If after 48 hours the site still doesn't open, call us.
Tip: if this is a domain transfer from another provider, let us know - our support team will help you make the switch without interruption.
Common first tasks
Setting up e-mail
After receiving the access details you can set up a mailbox in Outlook, Gmail or on your phone in a few minutes. Step-by-step instructions are in the knowledge base.
Installing WordPress
You can install WordPress with one click inside the hosting control panel (cPanel or DirectAdmin). You received the login details by e-mail.
Transferring an existing website
Upload files via FTP, import the database via phpMyAdmin. If any steps are unclear or the system is old, we'd rather migrate it for you - free migration is included with most packages.
Pointing the domain elsewhere
If you want the domain to lead to different hosting or an existing site, you can change the pointing in Moj Žabec. If you're not sure what to set, we'll help you.
Got stuck somewhere?
You'll get the fastest answer by phone on working days from 8 am to 8 pm. For non-urgent matters e-mail is perfectly fine - we usually reply within a few hours.
Phone: 01 600 10 50 (working days 8:00 - 20:00)
E-mail: info@zabec.net
Before calling, have your order number or domain name ready - that's the fastest way for us to find you in the system.
Frequently asked questions from new customers
We sent all access details (username, password, FTP server, database data) to your e-mail in a message titled "Hosting access". If you can't find it, check your spam folder or write to info@zabec.net and we'll resend them.
These are hosting control panels - the place where you manage files, mailboxes, databases and install applications such as WordPress. You received the link to your control panel in the e-mail with the access details. For everyday use it's enough to be able to open the "E-mail" and "File Manager" sections.
In Moj Žabec you manage the domain in the Domains section. Most often this means changing the name servers to ns1.zabec.net and ns2.zabec.net. You set this at your old provider. If you're not sure how, call us - we'll sort it out together in a few minutes.
After creating a mailbox in the hosting control panel, add it to Gmail or Outlook as an IMAP account. The servers are mail.yourdomain.com, ports 993 (IMAP) and 465 (SMTP), the username is the full e-mail address. Detailed instructions with pictures are in the knowledge base.
In the hosting control panel find the "Softaculous" or "Install applications" icon and choose WordPress. Enter the site name and admin password and WordPress is installed in a few minutes. The other option is manual installation via FTP, described in the knowledge base.
Upload files via an FTP program (for example FileZilla) into the public_html folder. You received the access details by e-mail. If the site uses a database, export it at your old provider and import it via phpMyAdmin in our control panel. For larger migrations we help you for free - write to us.
For new orders you have a 15-day right of withdrawal. Let us know by e-mail at info@zabec.net stating the order number and reason; we'll refund your payment. After the 15-day period, cancellation takes effect from the expiry date of the current subscription.
Moj Žabec
Your control over domains, orders and invoices.
Knowledge base
More than 200 step-by-step guides for e-mail, WordPress, migrations and settings.
Call us
Working days 8:00 - 20:00
01 600 10 50
Network status
If you suspect a general issue, check the status of our services.
